Passengers with disabilities

Passengers with disabilities

TAV Macedonia as an airport operator of Skopje International Airport and Ohrid St. Paul the Apostle Airport, and as a company that takes care to provide a quality travel experience for its customers, is continuously dedicated to meeting the needs of people with disabilities.

Accessibility is considered an important point of our daily operations to provide equal opportunities to all customers.

Therefore, passenger areas within the airport infrastructure, facilities, and services have been built and modified to be used by people of all abilities.

According to REGULATION (EC) No 1107/2006 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when traveling by air the Airport is responsible to provide assistance to persons with disabilities (PWDs).

Persons with disabilities are considered persons who have long-term physical, mental, intellectual, or sensory impairments which, in interaction with various barriers, may impede their full and effective participation in society on an equal basis with others.

To respond to the needs of passengers with disabilities and to provide the necessary assistance and support, TAV Macedonia has trained and qualified staff ready to welcome and provide services for persons with disabilities at Skopje International Airport and at Ohrid St. Paul the Apostle Airport.

REQUESTING ASSISTANCE

Passengers who need assistance should contact and notify their airline, travel agent, or tour operator with details of their assistance requirements at least 48 hours before the departure of their flight.
It is very important that passengers requiring mobility assistance ensure that they contact their airline, travel agent, or tour operator directly as their onward travel may be affected by the safety rules that air carrier applies to the carriage of persons with disabilities.

Moreover, persons with disabilities can, with ease, announce their arrival at the airport and request assistance at any of the 4 help points:

  • Parking entrance – by calling via the intercom*
  • Special Assistance Service – it is next to the Information Desk
  • Information Desk
  • Check-in counters

*Calling via intercom

TAV Macedonia introduced this service to provide help and assistance during travel to persons with disabilities who are traveling alone. To make it easier and simpler for passengers with disabilities traveling alone to get help and assistance service, TAV Macedonia installed an intercom for calling and announcing arrival at the very entrance of the parking lot. More precisely, the appropriately marked intercom is located on the entrance ramp to the main parking of Skopje International Airport. By calling via the intercom, where audio and video contact is made with an employee of the airport Special Assistance Service for passengers with disabilities when traveling by plane, a person with a disability who travels alone and who needs the service from the parking lot, will be able to announce their arrival at the airport, i.e., at the parking lot, and a Special Assistance Service employee will arrive at the parking lot intended for persons with disabilities, to welcome the passenger and meet and accompany him/her to the airport terminal building, where they will perform all the airport formalities and travel procedures.

To use this service, it is necessary for the person with a disability – the passenger to announce their arrival at the airport no later than 2 hours before the scheduled time of departure. 

PARKING LOTS FOR PERSONS WITH DISABILITIES AT SKOPJE INTERNATIONAL AIRPORT

At Skopje International Airport there are 20 parking lots for persons with disabilities, for which the use of the parking is free of charge within 24 hours.

For the approval of the free-of-charge parking use, the passenger is required to go to the parking office and present the traffic license of the vehicle and the disability identification card (to identify as a person with a disability). This applies only if the person with a disability is the owner and drives the vehicle.

The distance from the designated parking lots for disabled persons to the entry doors of the airport building is 48 meters.

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