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Access

Services provided before arrival at the Airport (web site, Airport App, etc.)

Availabilities of Parking Lots

Attitude of Carpark personnel

Passport & Security

Waiting time at Security Process

Attitude of Security personnel

Airport / Terminal Facilities

Waiting time for Check-in process

Attitude of Check-in personnel

Airport/Terminal signage

Efficiency of Flight Information Monitors

Baggage Carts

Bank / ATM and Exchange facilities

Wi-fi

Seating availability at gates

Terminal Heating, Cooling & Ventilation

Lighting & power socket

Public Address System (Announcement)

Attitude of Airport personnel (excluding check-in, passport and security)

Food & Beverage

Availability of eating facilities

Attitude of personnel in eating facilities

Shopping

Shopping facilities

Attitude of personnel in shopping facilities

Cleaning

Terminal Cleanliness

Washrooms / toilets availability

Washrooms / toilets cleanliness

Reasonable noise level

Arrival Facilities

Baggage delivery in Arrivals

Meet & Greet facilities in arrival waiting area

Suggestions

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