TAV ANNOUNCES: SKOPJE AIRPORT AWARDED BY ACI-ASQ AS THE BEST AIRPORT BY SIZE IN EUROPE & FOR THE BEST HYGIENE MEASURES IN EUROPE

TAV ANNOUNCES: SKOPJE AIRPORT AWARDED BY ACI-ASQ AS THE BEST AIRPORT BY SIZE IN EUROPE & FOR THE BEST HYGIENE MEASURES IN EUROPE



Skopje International Airport, managed by TAV Macedonia is awarded by Airports Council International World (ACI) with the Airport Service Quality (ASQ) Award as the Best Airport by Size and Region (2 to 5 million passengers per year in Europe) and the Best hygiene measures by region (Europe) for 2020. 

ACI World has revealed this year’s Airport Service Quality awards which highlight the world’s best airports as judged by their customers, today, 1st March 2021, in their headquarters in Montreal, Canada.  

This is the 6th time Skopje Airport is awarded as the Best Airport by Size in the region of Europe. TAV Macedonia received the previous ASQ Awards for Skopje Airport for 2019, 2018, 2015, 2013 and 2012.    

“We are very happy to hear this good news today that ACI-ASQ awards Skopje Airport as the Best Airport by Size and Region and Best hygiene measures by Region for 2020. This is the 6th time Skopje Airport is awarded by Airports Council International with the ASQ Award - Best Airport by Size in the region of Europe, which makes us very thankful, honored and proud of this achievement, as the same time. In addition, we are tremendously happy to be awarded for our extraordinary efforts in the past year, since 2020 was one of the most difficult years for global aviation. In spite all the operational challenges we were facing due to COVID-19 pandemic, yet, we managed to maintain a high quality level of our services and the ASQ Award is a proof that our passengers recognized our commitment, dedication and hard work. This ASQ Award is especially important, because now we are awarded not only as the Best Airport by Size and Region, but also in the new category - Best hygiene measures by Region, as a result of the positive passengers’ evaluation of the additional ASQ-survey questions related to hygiene measures at airports, that were introduced in 2020 by ACI. I’d like thank to all TAV Macedonia employees for their dedicated work on continuous quality improvement of our services, but also I’d like to thank to our sister companies and their employees - BTA (Food & Beverages), ATU (Duty Free Shop), TAV Technologies (IT services), TAV MOS (Primeclass & Commercial services) and Euroclean (Cleaning services). Last but not least, I’d like to stress that TAV Macedonia, as a company in the service industry, will continue to work on achieving high levels of customer satisfaction and that will remain one of our top priorities”, stated TAV Macedonia General Manager, Metin Batak.

 “ACI’s Airport Service Quality awards represent the highest possible accolade for airport operators around the world. This year more than any other, the awards recognize those airports that have listened to their customers and adapted the services and experiences they offer to meet changing needs and expectations under very trying circumstances. I am proud of the achievements of all ASQ award winners which shows their focus on delivering excellence in customer experience and setting an example of excellence for their peers. As we come together as an industry to meet the challenges of the COVID-19 pandemic, the focus on customers that the ASQ programme provides will help guide the way.”, ACI World Director General Luis Felipe de Oliveira said.

As a participant in the ASQ Survey Program, Skopje International Airport competes with airports in the same size – from 2 to 5 million passengers annually and in the same region – Europe, thus in 2020, this ASQ Survey-panel consisted a total of 17 airports: Aberdeen Airport, Madeira Airport, Girona Costa Brava Airport, London City Airport, Menorca Airport, Paphos Airport, Santiago Airport, Skopje Airport, Southampton Airport, Sola Airport, Tbilisi Airport, Tallin Airport, Langnes Airport, Vaernes Airport, Caselle Airport, Vilnius Airport, and Zagreb Airport.

The Airport Service Quality programme is the world’s leading airport customer experience measurement and benchmarking programme. The ASQ Departures programme measures passengers’ satisfaction across 34 key performance indicators. More than half of the world’s travellers pass through an ASQ airport.

ACI adapted the rigorous quality control process for the ASQ awards programme to ensure the benchmarking and findings from the ASQ surveys remained of the highest quality during the COVID-19 pandemic.

The COVID-19 pandemic had a dramatic impact on global passenger traffic in 2020 as well as changing customer perceptions and expectations of the airport experience. Despite the challenges posed by the pandemic, airports managed to collect ASQ surveys from their customers throughout the year and 108 awards have been won by 89 individual airports around the world.

Based on new hygiene related questions added to the survey questionnaire, ACI has introduced a new award - ‘Best Hygiene Measures by Region’ – of which there are 33 inaugural winners.

TAV Macedonia finished 2020 with a drop of passenger traffic by 71%. From 2.677.618 passengers in 2019, for the whole 2020, both Skopje International Airport and Ohrid St. Paul the Apostle Airport had a total of 782.876 passengers. 

The biggest challenge for recovery of the passenger traffic, are the travel restrictions for Macedonian citizens introduced by EU/Schengen member states, where over 77% of the Macedonian air traffic is concentrated.

 


THE LIST WITH ASQ WINNERS FOR 2020 IN THE CATEGORY: BEST AIRPORT BY SIZE AND REGION

https://aci.aero/customer-experience-asq/asq-awards-and-recognition/asq-awards/current-winner-2020/best-airport-by-size-and-region/

THE LIST WITH ASQ WINNERS FOR 2020 IN THE CATEGORY: BEST HIGYENE MEASURES BY REGION

https://aci.aero/customer-experience-asq/asq-awards-and-recognition/asq-awards/current-winner-2020/best-hygiene-measures/

Covid19: Travel Safe

-    TAV Macedonia, as an airport operator, acts in accordance with the state institutions in the countries where passengers travel, the airports border authorities and the rules and regulations of the airlines. For information on current air travel restrictions and the required documents for entrance in the intended country, please contact the related embassy and the airline that you will be travelling with.


Additionally, from September 1, 2021, domestic and foreign citizens will be able to exit the territory of the Republic of North Macedonia if at the border crossing, they enclose/present the following:
•    certificate / confirmation for immunization (vaccination) of the SARS-CoV-2 virus, i.e., received at least two doses of vaccine against the infectious disease COVID-19 (all vaccines are accepted at least 14 days after the application of the second dose); or
•    certificate / confirmation for having recovered from COVID-19 in the last 45 days, counting from the day of recovery: or
•    medical certificate with negative result from RT PCR SARS-CoV-2 test, made 72 hours before entering the territory of the Republic of North Macedonia or
•    negative result of a rapid antigen test made 48 hours before entering the territory of the Republic of North Macedonia.
This decision is not applicable for passengers younger than 18. 

 - It is mandatory for passengers to put on a face mask before entering the airport terminal building and to wear it constantly as they move through the airport, until they leave the terminal building and board a plane. Regarding the flight rules, passengers should follow the requirements of the airline with which they travel.
Passengers who do not wear a protective mask will not be allowed to enter the airport building.
 


- Despite the existence of the online registration option, due to the new Covid-19 restrictions, passengers are obliged, upon their arrival at the airport, to register at the check-in counters, to check and verify the documents required to enter the country in which they travel, as well as to check-in their luggage.
 

-    Passengers will need to follow the instructions of security agents in a disciplined manner, and there, as in all procedures where queues are expected, it will be necessary to keep a physical distance of at least 1.5 meter.

As of 19.8.2021, 21:00h entrance into the airport terminal building will be allowed only by presenting one of the following:


-    Certificate / confirmation for immunization (vaccination) of the SARSCoV-2 virus, i.e., application of at least the first dose of vaccine against the infectious disease COVID-19; or
-    Certificate / confirmation for having recovered from COVID19 in the last 45 days, counting from the day of recovery; or
-    Medical certificate with negative result from RT PCR SARSCoV-2 test, 72 hours, or rapid antigen test, 48 hours.

*This does not apply to persons under the age of 18.

Please use Departures C door to enter, and Arrivals B door to exit the airport terminal building.

-    We highly recommend to our passengers to arrive at the airport at least 3 to 4 hours before their flight. Due to new measures for protection from COVID-19, some of the airport procedures may take longer time.

    Business and VIP lounge areas are cleaned and disinfected as prescribed by public health authorities with increased frequency based on the air traffic.

    Adequate protection for staff members which includes personal protective equipment, such as gloves, medical masks, goggles or face shields.

    Information signage and floor markings to encourage physical distancing as well as multiple self-hand sanitizers, alcohol-based with adequate signage for passengers.

    All served products in the lounges will be displayed prepacked in foil therefore all guests will be able to get products as individual packs.

    Self-service options where passengers have limited contact with staff.

-  Frequent disinfection of frequently contacted surfaces.

- Separate waste bins are placed for disposal of mask and gloves.

- Tables and chairs are disinfected after being used by our guests.

- All the employees in the outlets shall wear protective equipment. Plexiglas separator has been fixed in order to avoid the contact between cashier and guests.

- At the entrance of the outlets and in the common areas, hand sanitizer units are placed.

- Through guiding signs, guests will be reminded of the physical distancing rules and rules to follow, especially for the lines at order and payment points.

- In all restaurants, the capacity has been reduced and the distance between tables has been increased. Four chairs will be put across to all tables.

- Тrays and plates will be removed from common areas, they’ll be given to guests by the service staff.

- Disposable packed products (salt, sugar, napkins, straws, stirrers) will be handed to our guests by the service staff, while the same products in disposable packages are removed from the common areas.

- For the lines at order and payment points, stickers have been posted on the floor at a distance (1.5m) suitable for social distance.

- Employees shall work using protective equipment.

- All the used equipment in the duty free that comes in contact with the customers, shall be disinfected frequently.

- Guiding signs for the prescribed physical distancing (1.5m) in the shop area for all present persons are placed.

- We encourage customers to use only contactless credit or debit card.

- Strict entrance points in shops will be placed, with an alcohol-based disinfectant liquid machine to be used prior entering the shop.

- Passengers who are not wearing a mask will not be admitted into the store.

- Not more than 10 customers will be allowed at the same time in the shops.

-    Passengers should arrive at the airport at least 3 to 4 hours before their flight, as check-in counters close at least 1 hour before departure time. This means that passengers must have completed the check-in procedures at least 1 hour before take-off, and then the Passport Control and Security Checking procedures, in order to arrive on time in the boarding area, i.e., at the Gates. It is mandatory for passengers to wear a protective mask, maintain the prescribed physical distance indoors and maintain a high level of personal hygiene.

From September 1, 2021, domestic and foreign citizens will be able to enter the territory of the Republic of North Macedonia if at the border crossing, they enclose/present the following:
•    certificate / confirmation for immunization (vaccination) of the SARS-CoV-2 virus, i.e., received at least two doses of vaccine against the infectious disease COVID-19 (all vaccines are accepted and at least 14 days after the application of the second dose); or
•    certificate / confirmation for having recovered from COVID-19 in the last 45 days, counting from the day of recovery: or
•    medical certificate with negative result from RT PCR SARS-CoV-2 test, made 72 hours before entering the territory of the Republic of North Macedonia or
•    negative result of a rapid antigen test made 48 hours before entering the territory of the Republic of North Macedonia.
For both domestic and foreign citizens who will return to the country after September 1, and do not have a negative PCR test, a negative antigen test or certificates for vaccination or certificate for being recovered from COVID-19, a quarantine measure of 7 (seven) days of home isolation will be determined with a decision of the State Sanitary and Health inspectorate. The cost of isolating for foreign nationals is at their expense.
Foreign nationals transiting through the country will be able to do so within 5 hours with a previously signed statement of entry into the country which they will have to submit before the border control at the exit from the country.
Exceptions to this measure are the aircraft crews and professional drivers of freight motor vehicles entering the border crossings on the territory of the Republic of North Macedonia, as well as all types of groups or individual trips or passengers and professional drivers of freight motor vehicles transiting through the territory of the Republic of North Macedonia, for which they must sign a Transit Declaration.

This decision is not applicable for passengers younger than 18. 

-    You can make COVID-19 tests prior your departure at both airports through laboratories Zan Mitrev and Nikob Lab. More information available on the links below:


Skopje International Airport:
https://zmc.mk/en/covid19/skopje-ohrid-airport-covid-19-testing-point/  

https://nikoblab.mk/ 



 
Ohrid St. Paul the Apostle Airport:
https://zmc.mk/en/covid19/skopje-ohrid-airport-covid-19-testing-point/   

http://ohd.airports.com.mk/mk-MK/media-centre-mk/announcements-mk/page/announcement-covid-testing-airport-ohrid-mk  

 

-    We regularly and timely apply all measures of the Government and the Ministry of Health, as competent state institutions. Of course, we also follow the experiences of other airports around the world and the recommendations of the World Health Organization (WHO), the European Union Aviation Safety Agency (EASA), the International Civil Aviation Organization (ICAO), the International Airports Council (ACI) and the International the Air Transport Association (IATA), all in order to take appropriate action in a timely manner as conditions change in this global pandemic.