DHL AND UNDP HELP TO REFINE DISASTER READINESS AT MACEDONIAN AIRPORTS

DHL AND UNDP HELP TO REFINE DISASTER READINESS AT MACEDONIAN AIRPORTS

“Get Airports Ready for Disaster” workshops will take place at Skopje and Ohrid airports

Skopje/Bonn, 20th April 2015: Skopje’s “Skopje International Airport” will have additional skills needed to cope with any possible natural or man-made disaster thanks to a three-day training course in disaster preparedness that started today. The training program, entitled “Get Airports Ready for Disaster” (GARD), is being implemented by the United Nations Development Programme (UNDP) and the world’s leading transport and logistics company, Deutsche Post DHL Group, in cooperation with TAV Macedonia, the company that manages the country’s two airports, ”Alexander the Great” in Skopje and “St Paul the Apostle” in Ohrid. The GARD program aims to increase the capacity of airport personnel to deal with the logistical demands involved in post-disaster scenarios. The training will define and enhance local logistical capacities and knowledge, ensuring that bottlenecks at airports can be avoided and that large volumes of incoming relief goods can be handled with optimum efficiency.

The GARD concept has already been successfully implemented in almost 30 airports since 2005, including airports in Turkey, Armenia, Lebanon, Indonesia, the Philippines, Nepal, Bangladesh, Panama, El Salvador and Peru. The GARD trainers, DHL logistics experts who are providing their services free of charge, have been working in close cooperation with the United Nations.

„Our thoughts are always positive and naturally we do not want, or think that big disasters can happen. But, these kinds of scenarios are not excluded, no matter if it is a word of disaster cause by nature or cause by а human factor. Therefore, GARD-training, which is organized by DHL and UNDP, is of a major significance for us and we appreciate very much their program, as well as the good cooperation, because the final goal is readiness of Skopje Airport for managing the disaster’s effects, said Zoran Krstevski, the General Manager of TAV Macedonia.

During the program, airport staff, together with staff from all relevant institutions that are part of the national crisis management system, including the Crisis Management Centre, the Protection and Rescue Directorate, the Civil Aviation Agency, the Ministry of Transport and Communication, the Ministry of Interior and the Red Cross, will assess the airports’ surge capability and management structure from a disaster relief perspective and create a tailor-made and detailed action plan to handle surge traffic in case of a major disaster. It is expected that this plan will become part of national-level contingency plans. 

“We are pleased to have the opportunity to conduct our GARD program together with the Macedonian authorities,” says Christof Ehrhart, Executive Vice President Corporate Communications and Responsibility, Deutsche Post DHL Group. “We have learned from experience that post-disaster situations entail specific requirements, especially in terms of logistics. The GARD initiative can help to prepare for these logistical needs ahead of a disaster. It is a valuable addition to our regular activities for disaster preparedness.” 

“Building the country’s resilience to natural and man-made disasters has always been a focus of activity for UNDP,” said UN Resident Coordinator and UNDP Resident Representative Louisa Vinton. “Since 2007 we have implemented projects in this area worth USD 1.6 million, in partnership with central and local governments. This training is another step forward. Earthquakes and other natural cataclysms can’t be avoided, but better preparedness and targeted investments can ensure they don’t turn into disasters.

Useful Information

Shopping & Dining
Shopping & Dining

See the full range of shops in our shopping universe. At the airport you'll find a great selection of shops within fashion, electronics, design and souvenirs

Parking
Parking

Your way to a secure parking space! Benefit from the attractive online parking offers of Skopje International Airport

Flight Information
Flight Information

Real-time information of arrival and departure flights at Skopje International Airport

Frequently Asked Questions

There is regular shuttle bus to/from Skopje International Airport for passengers that drives and stops at key bus stops throughout the City of Skopje and arrives at the airport. V2V Transporter manages and operates the shuttle buses for passengers. The shuttle bus timetable is prepared according to the arrivals/departures of flights at Skopje International Airport. One way ticket for the shuttle bus costs MKD 180. You can find more information in Passenger guide section on our the webpage, or click Bus.

Skopje International Airport operates 24/7. Restaurants and cafes such as Cakes & Bakes, Café In, Burger King and NeedStop are available for the passengers at any time; business lounge (PrimeClass CIP Service) offers you comfort 24/7, while ATU Duty Free is opened as per the flights timetable and offers wide range of products.  

Check-in at the passenger and baggage check-in counters starts 180 minutes (3 hours) before the scheduled time of departure (STD) specified on your flight ticket. The closing time of the airport check-in counter is no later than 60 minutes before STD stated on your flight ticket.
Since the beginning of COVID–19 pandemic, due to the requirements for different travel documents imposed by different countries, TAV Macedonia appeals to passengers to arrive at the airport 3 hours before take-off.

For information about your flight, please follow Skopje International Airport website, in the Arrivals and Departures section, where all changes to the flights schedule are updated in real time, i.e., as we receive information by airlines.

If you need urgent additional information about your flight, you can call Skopje International Airport Information Desk on the phone number: +38923148333, it is open 24/7.

Passengers are allowed to carry on board free of charge items such as coat, 1 umbrella or walking stick, 1 ladies handbag, 1 camera or binoculars, 1 baby transporter, 1 pair of crutches or similar prosthetic aids, medical equipment on which the passenger is fully dependent, a reasonable quantity of baby food.

Regarding the baggage fees amount, please contact your airline, because each airline has its own baggage policy and applicable rules.

If you have any specific question about what you can or cannot carry, i.e. allowed/prohibited items, in your baggage, please send your question to our Customer Relations Department at customer.mk@tav.aero.

In case of lost or damaged baggage, please immediately go to the Lost & Found Department, which is located near the baggage claim area, i.e. in the Arrivals Area after Passport Control and before Customs Control.
Our employees from L&F will prepare a lost/damaged baggage report for you, that you’ll later on send it to your airline. If you need to contact the Lost&Found department, please write us on: lostbaggage@tav.aero 
For lost or found items on the plane, please contact us at the same email: lostbaggage@tav.aero 
If you lose or find a personal item in the airport building, please report it immediately either to the Information Desk or to the Security staff, while if you have already left the airport, please write to us at lost.property@tav.aero
All details at:
http://skp.airports.com.mk/.../airport.../page/lost-luggage

Yes. Since 2015 TAV Macedonia has introduced free Wi-Fi internet at Skopje International Airport, which was upgraded in 2019. Passengers can access free internet through their mobile devices by simply connecting to a wireless network called TAV Airports, password is not required.

You can park your vehicle in our parking lot without prior reservation. This service is available 24/7 at Skopje International Airport. 
Car Park Pricelist:
Up to 1h    – MKD 90 
Up to 2h    – MKD 130 
2 – 4h    – MKD 250 
4 – 8h    – MKD 400 
Up to 24h    – MKD 700 
For more information on parking services, please click on Parking.

Yes. At Skopje International Airport there are specially designated, marked parking lots for persons with disabilities and the car park services are free of charge. By enclosing the traffic license and the disability identification card at the Car Park Payment Counter, located inside the terminal building, our employees will cancel the car park ticket and the disabled person will be automatically exempt from paying for the car park service. If all designated parking lots for disabled persons are occupied, park your car on a regular parking lot, and following the above stated procedure you will be exempted from paying for the car park services.
For more information on parking services, please click on Parking or visit Passengers with disabilities and Passengers with Reduced Mobility – PRMs.

Yes. At Skopje International Airport there is a Special Assistance Service for passengers with reduced mobility (PRMs). The counter where you can ask for this free of charge service is located inside the Terminal building, next to the Information Desk. Passenger with Reduced Mobility (PRM) means any person whose mobility is reduced due to physical incapacity (sensor or locomotor), intellectual deficiency, age, illness, or other cause of disability.

Yes. There is a smoking room at Skopje International Airport, which is located in the security-restricted area, airside. The smoking room is located next to Gate number 201, i.e., on the left side after you pass passport control and security screening.
In addition to the smoking room, passengers can use the open terraces of the cafeterias located at the entrance to the terminal building of the airport.
Smoking is prohibited in all other areas of the terminal building. 

For general question or inquiry that does not require immediate response, or if you have any other complaint or compliment, please send an e-mail to customer.mk@tav.aero. This is our Customer Relations Department, which will respond to your inquiry accordingly as soon as possible..