Management Message

Management Message

During the past 25 years, TAV become one of the leading brands in airport operations. Today we are operating 15 airports in eight countries, and together with our service companies, our global footprint reaches 90 airports in 29 countries.

Thanks to our unique business model and extensive know-how, we are able to offer the best solution for different airport projects all around world.

Our success amid numerous crises over the years is the result of the efforts of our 33 thousand employees, who have united for a single goal, under the leadership of our founding partner Sani Şener.

As the new management team, we will continue working towards carrying TAV forward with the same excitement.

We managed to come out stronger from the pandemic, which caused the biggest crises in the history of aviation. Adding Almaty to our portfolio and extending our concession in Antalya to 2052 together with our partner Fraport during this period have been two crucial achievements for our long-term growth.

As the global traffic recovery gains pace and nears pre-pandemic levels in 2022, TAV continues to stay ahead of the curve thanks to our balanced portfolio.

We are closely following new opportunities in our target regions of Middle East, Africa, Balkans and CIS countries. As a growth-oriented company, we will continue adding new airports to our portfolio.

As a part of Groupe ADP, the largest airport management platform globally, we have a presence at 125 airports in 50 countries. In the coming days, our aim to strengthen the culture of collaboration and innovation within the group. We will create increased synergies in areas of passenger experience, digitalization, operational efficiency, and corporate social responsibility.

Aviation has witnessed an impressive growth in since the second half of the 20th century, as one of the driving sectors of globalization. The global passenger traffic was 100 million in 1960 and it reached 4.5 billion as of 2019.

Despite periods of stagnation, globalization will continue as a trend and we are confident that growth will continue, especially in our target markets. 

Notwithstanding, we are faced with the immense challenge of climate change and the decarbonization of the global economy. As we move our airports towards the “net zero emission” goal, we will collaborate with our industrial partners to overcome this challenge.

Passenger satisfactions remains at the core of our actions as we move forward to achieve our goals.

We will work to create the highest possible value for our stakeholders, to achieve a responsible and sustainable growth and for the protection of the environment.

Our top priority will remain to ensure the happiness of our employees, in order to realize these goals. The course towards our goals will continue to create new opportunities for the personal and professional development of our employees.

TAV have redefined the airport business and pioneered the creation of a new industry when it was established back in 1997.

Even though we are living in a very different world today, our main approach stayed intact. An airport can only be imagined by looking into the future. We are always looking ahead and shaping the future of airports, today.   

 

Serkan Kaptan

CEO

 

Franck Mereyde

Executive Board Member & Chair of Executive Committee

Useful Information

Parking
Parking

Your way to a secure parking space! Benefit from the attractive online parking offers of Skopje International Airport

Flight Information
Flight Information

Real-time information of arrival and departure flights at Skopje International Airport

Frequently Asked Questions

There is regular shuttle bus to/from Skopje International Airport for passengers that drives and stops at key bus stops throughout the City of Skopje and arrives at the airport. V2V Transporter manages and operates the shuttle buses for passengers. The shuttle bus timetable is prepared according to the arrivals/departures of flights at Skopje International Airport. One way ticket for the shuttle bus costs MKD 180. You can find more information in Passenger guide section on our the webpage, or click Bus.

Skopje International Airport operates 24/7. Restaurants and cafes such as Cakes & Bakes, Café In, Burger King and NeedStop are available for the passengers at any time; business lounge (PrimeClass CIP Service) offers you comfort 24/7, while ATU Duty Free is opened as per the flights timetable and offers wide range of products.  

Check-in at the passenger and baggage check-in counters starts 180 minutes (3 hours) before the scheduled time of departure (STD) specified on your flight ticket. The closing time of the airport check-in counter is no later than 60 minutes before STD stated on your flight ticket.
Since the beginning of COVID–19 pandemic, due to the requirements for different travel documents imposed by different countries, TAV Macedonia appeals to passengers to arrive at the airport 3 hours before take-off.

For information about your flight, please follow Skopje International Airport website, in the Arrivals and Departures section, where all changes to the flights schedule are updated in real time, i.e., as we receive information by airlines.

If you need urgent additional information about your flight, you can call Skopje International Airport Information Desk on the phone number: +38923148333, it is open 24/7.

Passengers are allowed to carry on board free of charge items such as coat, 1 umbrella or walking stick, 1 ladies handbag, 1 camera or binoculars, 1 baby transporter, 1 pair of crutches or similar prosthetic aids, medical equipment on which the passenger is fully dependent, a reasonable quantity of baby food.

Regarding the baggage fees amount, please contact your airline, because each airline has its own baggage policy and applicable rules.

If you have any specific question about what you can or cannot carry, i.e. allowed/prohibited items, in your baggage, please send your question to our Customer Relations Department at customer.mk@tav.aero.

In case of lost or damaged baggage, please immediately go to the Lost & Found Department, which is located near the baggage claim area, i.e. in the Arrivals Area after Passport Control and before Customs Control.
Our employees from L&F will prepare a lost/damaged baggage report for you, that you’ll later on send it to your airline. If you need to contact the Lost&Found department, please write us on: lostbaggage@tav.aero 
For lost or found items on the plane, please contact us at the same email: lostbaggage@tav.aero 
If you lose or find a personal item in the airport building, please report it immediately either to the Information Desk or to the Security staff, while if you have already left the airport, please write to us at lost.property@tav.aero
All details at:
http://skp.airports.com.mk/.../airport.../page/lost-luggage

Yes. Since 2015 TAV Macedonia has introduced free Wi-Fi internet at Skopje International Airport, which was upgraded in 2019. Passengers can access free internet through their mobile devices by simply connecting to a wireless network called TAV Airports, password is not required.

You can park your vehicle in our parking lot without prior reservation. This service is available 24/7 at Skopje International Airport. 
Car Park Pricelist:
Up to 1h    – MKD 90 
Up to 2h    – MKD 130 
2 – 4h    – MKD 250 
4 – 8h    – MKD 400 
Up to 24h    – MKD 700 
For more information on parking services, please click on Parking.

Yes. At Skopje International Airport there are specially designated, marked parking lots for persons with disabilities and the car park services are free of charge. By enclosing the traffic license and the disability identification card at the Car Park Payment Counter, located inside the terminal building, our employees will cancel the car park ticket and the disabled person will be automatically exempt from paying for the car park service. If all designated parking lots for disabled persons are occupied, park your car on a regular parking lot, and following the above stated procedure you will be exempted from paying for the car park services.
For more information on parking services, please click on Parking or visit Passengers with disabilities and Passengers with Reduced Mobility – PRMs.

Yes. At Skopje International Airport there is a Special Assistance Service for passengers with reduced mobility (PRMs). The counter where you can ask for this free of charge service is located inside the Terminal building, next to the Information Desk. Passenger with Reduced Mobility (PRM) means any person whose mobility is reduced due to physical incapacity (sensor or locomotor), intellectual deficiency, age, illness, or other cause of disability.

Yes. There is a smoking room at Skopje International Airport, which is located in the security-restricted area, airside. The smoking room is located next to Gate number 201, i.e., on the left side after you pass passport control and security screening.
In addition to the smoking room, passengers can use the open terraces of the cafeterias located at the entrance to the terminal building of the airport.
Smoking is prohibited in all other areas of the terminal building. 

For general question or inquiry that does not require immediate response, or if you have any other complaint or compliment, please send an e-mail to customer.mk@tav.aero. This is our Customer Relations Department, which will respond to your inquiry accordingly as soon as possible..