Accessibility
TAV Macedonia, as an airport operator of Skopje International Airport and Ohrid St. Paul the Apostle Airport, and as a company that takes care to provide a quality travel experience for its customers, is continuously dedicated to meeting the needs of people with disabilities and people with reduced mobility.
Accessibility is an important point of our daily operations to provide equal opportunities to all customers.
Therefore, passenger areas within the airport infrastructure, facilities, and services have been built and modified to be utilized by people of all abilities.
According to REGULATION (EC) No 1107/2006 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when traveling by air the Airport is responsible for assisting persons with disabilities (PWDs).
Persons with disabilities are considered persons who have long-term physical, mental, intellectual, or sensory impairments which, in interaction with various barriers, may impede their full and effective participation in society on an equal basis with others.
Services provided at Skopje International Airport for PWDs, and special needs are as follows:
• accessible car parking lots,
• communicate their arrival at an airport and their request for assistance at the designated points inside and outside the terminal building,
• an intercom for calling and announcing arrival at the very entrance for passengers with disabilities traveling alone,
• move from a designated point to the check-in counter,
• proceed from the check-in counter to the aircraft, with completion of immigration (passport control), customs, and security screening procedures,
• board the aircraft, with the provision of wheelchairs, Ambu-lift, or other assistance needed, as appropriate,
• disembark from the aircraft, with the provision of wheelchairs, Ambu-lift, or other assistance needed, as appropriate
• proceed from the aircraft to the baggage claim hall and retrieve baggage, with completion of immigration (passport control) and customs control procedures,
• proceed from the baggage claim hall to a designated point.
Facilities at the airport specially designed for the use of passengers with disabilities:
• accessible restrooms for passengers with disabilities,
• designated resting areas within the terminal for passengers with disabilities,
• elevators and escalators for the use of passengers with disabilities,
• specially trained personnel for assistance,
• designated drop-off/pick-up points at the terminal entrances for passengers with disabilities,
• passport control and security check areas designed for passengers with disabilities.
The special assistance will always be adjusted to your degree of mobility. At boarding time, PWDs will embark before the other passengers with assistance appropriate for their needs. Their mobility equipment will be placed in the baggage hold for the flight. If required by the disability and notified in advance, your certified guide/assistance dog may accompany you and must be leashed and muzzled. Finally, whether arriving at your destination or traveling through an airport, another person will meet you when your flight lands to guide you to the passengers’ exit.
To respond to the needs of passengers with disabilities and to provide the necessary assistance and support, TAV Macedonia has trained and qualified staff ready to welcome and provide services for persons with disabilities at Skopje International Airport and at Ohrid St. Paul the Apostle Airport.
Quality standards for (passenger) assistance
Passengers with disabilities or reduced mobility require assistance to reach the aircraft and board, to leave the aircraft and to reach the area in front of the airport entrance or arrive on their connecting flights.
Upon arriving at the airport information desk, assistance shall be provided to passengers with disabilities or reduced mobility, as follows:
If previously announced:
2.1. waiting times for departing PWD passengers
Waiting times for departing and registered PWD passengers who are on time at the "pick-up" point or check-in counter.
• For 80% of passengers, the waiting time for assistance must not exceed 10 minutes
• For 90% of passengers, the waiting time for assistance must not exceed 20 minutes
• 100% of passengers must be picked up within 30 minutes
Waiting times for departing and non-registered PWD passengers, at the "pick-up" point or check-in counter.
• For 80% of passengers, the waiting time for assistance must not exceed 25 minutes
• For 90% of passengers, the waiting time for assistance must not exceed 35 minutes
• 100% of passengers must be picked up within 45 minutes
Upon arrival and complete stop of the aircraft engines, passengers with disabilities and reduced mobility must be provided with assistance at the exit of the aircraft, as follows:
2.2 Waiting Times for Arriving PWD Passengers
Waiting times for arriving and registered PWD passengers at the gate or aircraft.
• For 80% of passengers, the waiting time for assistance must not exceed 5 minutes.
• 90% of passengers must wait no longer than 10 minutes for assistance.
• 100% of passengers must be picked up within 20 minutes
Waiting time for arriving and unannounced PWD passengers at the gate or aircraft.
• For 80% of passengers, the waiting time for assistance must not exceed 25 minutes
• For 90% of passengers, the waiting time for assistance must not exceed 35 minutes
• 100% of passengers must be picked up within 45 minutes.
When booking your flight, you should already indicate the degree of mobility. Internationally, there are seven classifications for self-assessment:
|
Degree of mobility |
Self-assessment |
|
WCHR |
Passenger can walk short distances and climb steps. He/she can move around the cabin independently and climb aircraft stairs on his/her own. Assistance to/from the aircraft is required. |
|
WCHS |
Passenger cannot ascend/descend the aircraft stairs, but can move independently in the cabin. |
|
WCHC |
Passenger is completely immobile and must be brought to or from the cabin seat. |
|
DEAF |
The passenger is completely immobilized and must be transported to or from the cabin seat. |
|
BLND |
Passenger with visual impairment. |
|
BLND/DEAF |
Passenger with visual and hearing impairment, who can move only with the help of an attendant. |
|
DPNA |
Passenger with intellectual or cognitive disability who requires special assistance. |
Passengers who need assistance should contact and notify their airline, travel agent, or tour operator with details of their assistance requirements at least 48 hours before the departure of their flight.
It is very important that passengers requiring mobility assistance ensure that they contact their airline, travel agent, or tour operator directly as their onward travel may be affected by the safety rules that air carrier applies to the carriage of persons with disabilities.
Moreover, persons with disabilities can, with ease, announce their arrival at the airport and request assistance at any of the 4 help points:
• Parking entrance – by calling via the intercom*
• Special Assistance Service – it is next to the Information Desk
• Information Desk
• Check-in counters
*Calling via intercom
TAV Macedonia introduced this service to improve accessibility and to provide help and assistance during travel to persons with disabilities who are traveling alone. To make it easier and simpler for passengers with disabilities traveling alone to get help and assistance service, TAV Macedonia installed an intercom for calling and announcing arrival at the very entrance of the parking lot. More precisely, the appropriately marked intercom is located on the entrance ramp to the main parking of Skopje International Airport. By calling via the intercom, where audio and video contact is made with an employee of the airport Special Assistance Service for passengers with disabilities when traveling by plane, a person with a disability who travels alone and who needs the service from the parking lot, will be able to announce their arrival at the airport, i.e., at the parking lot, and a Special Assistance Service employee will arrive at the parking lot intended for persons with disabilities, to welcome the passenger and meet and accompany him/her to the airport terminal building, where they will perform all the airport formalities and travel procedures.
To use this service, it is necessary for the person with a disability – the passenger to announce their arrival at the airport no later than 2 hours before the scheduled time of departure.
Frequently Asked Questions
There is regular shuttle bus to/from Skopje International Airport for passengers that drives and stops at key bus stops throughout the City of Skopje and arrives at the airport. V2V Transporter manages and operates the shuttle buses for passengers. The shuttle bus timetable is prepared according to the arrivals/departures of flights at Skopje International Airport. One way ticket for the shuttle bus costs MKD 199. You can find more information in Passenger guide section on our the webpage, or click Bus.
Skopje International Airport operates 24/7. Restaurants and cafes such as Cakes & Bakes, Café In, Burger King and NeedStop are available for the passengers at any time; business lounge (PrimeClass CIP Service) offers you comfort 24/7, while ATU Duty Free is opened as per the flights timetable and offers wide range of products.
Check-in at the passenger and baggage check-in counters starts 120 minutes (2 hours) before the scheduled time of departure (STD) specified on your flight ticket. The closing time of the airport check-in counter is no later than 40 minutes before STD stated on your flight ticket.
For information about your flight, please follow Skopje International Airport website, in the Arrivals and Departures section, where all changes to the flights schedule are updated in real time, i.e., as we receive information by airlines.
If you need urgent additional information about your flight, you can call Skopje International Airport Information Desk on the phone number: +38923148333, it is open 24/7.
Passengers are allowed to carry on board free of charge items such as coat, 1 umbrella or walking stick, 1 ladies handbag, 1 camera or binoculars, 1 baby transporter, 1 pair of crutches or similar prosthetic aids, medical equipment on which the passenger is fully dependent, a reasonable quantity of baby food.
Regarding the baggage fees amount, please contact your airline, because each airline has its own baggage policy and applicable rules.
If you have any specific question about what you can or cannot carry, i.e. allowed/prohibited items, in your baggage, please send your question to our Customer Relations Department at customer.mk@tav.aero.
In case of lost or damaged baggage, please immediately go to the Lost & Found Department, which is located near the baggage claim area, i.e. in the Arrivals Area after Passport Control and before Customs Control.
Our employees from L&F will prepare a lost/damaged baggage report for you, that you’ll later on send it to your airline. If you need to contact the Lost&Found department, please write us on: lostbaggage@tav.aero
For lost or found items on the plane, please contact us at the same email: lostbaggage@tav.aero
If you lose or find a personal item in the airport building, please report it immediately either to the Information Desk or to the Security staff, while if you have already left the airport, please write to us at lost.property@tav.aero
All details at:
http://skp.airports.com.mk/.../airport.../page/lost-luggage
Yes. Since 2015 TAV Macedonia has introduced free Wi-Fi internet at Skopje International Airport, which was upgraded in 2019. Passengers can access free internet through their mobile devices by simply connecting to a wireless network called TAV Airports, password is not required.
You can park your vehicle in our parking lot without prior reservation. This service is available 24/7 at Skopje International Airport.
Car Park Pricelist:
1h – MKD 100
2h – MKD 150
3h – MKD 200
3h-4h – MKD 300
4h-6h – MKD 400
6h-8h – MKD 500
24h – MKD 1,000
3-5 days – MKD 3,500
5-7 days – MKD 4,500
Each additional day – MKD 400
For more information on parking services, please click on Parking.
Yes. At Skopje International Airport there are specially designated, marked parking lots for persons with disabilities and the car park services are free of charge within 24 hours. By enclosing the traffic license and the disability identification card at the Car Park Payment Counter, located inside the terminal building, our employees will cancel the car park ticket and the person with disability will be automatically exempt from paying for the car park service. If all designated parking lots for persons with disabilities are occupied, park your car on a regular parking lot, and following the above stated procedure you will be exempted from paying for the car park services.
For more information on parking services, please click on Parking or visit Passengers with disabilities.
For traveling with pet onboard an aircraft, passengers are requested to provide all necessary documents and vaccines for the animal prior to their travel. For more detailed information, please contact the airline you are traveling with:
https://en.aegeanair.com/travel-information/special-assistance/traveling-with-pet/
https://www.turkishairlines.com/en-us/any-questions/traveling-with-pets/
https://www.croatiaairlines.com/Travel-info/Special-passenger-categories/Animals
https://www.qatarairways.com/en/baggage/animals.html
https://www.austrian.com/Info/Flying/TransportationAnimals
https://www.flypgs.com/en/write-to-us/a0j58000000NHWFAA4#sf-1
Wizz Air does not permit pets onboard an aircraft, except for guide/service dogs. Appropriate travel documents are required to be submitted/enclosed for these dogs.
https://wizzair.com/en-gb/information-and-services/travel-information/baggage
Yes. At Skopje International Airport there is a Special Assistance Service for passengers with reduced mobility (PRMs). The counter where you can ask for this free of charge service is located inside the Terminal building, next to the Information Desk. Passenger with Reduced Mobility (PRM) means any person whose mobility is reduced due to physical incapacity (sensor or locomotor), intellectual deficiency, age, illness, or other cause of disability.
Yes. There is a smoking room at Skopje International Airport, which is located in the security-restricted area, airside. The smoking room is located next to Gate number 201, i.e., on the left side after you pass passport control and security screening.
In addition to the smoking room, passengers can use the open terraces of the cafeterias located at the entrance to the terminal building of the airport.
Smoking is prohibited in all other areas of the terminal building.
For general question or inquiry that does not require immediate response, or if you have any other complaint or compliment, please send an e-mail to customer.mk@tav.aero. This is our Customer Relations Department, which will respond to your inquiry accordingly as soon as possible..